Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign:
Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time
500QAE,Other,Agent,5551235555,,16:01
But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working?
david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
I would like to explore if BRE could be used as a DB for hours of operations. However, the lookup needs to have multiple dimension: Schedule name, day of week, and current time. My thinking is that if you can pass those 3 data points to BRE and if it...
No integration currently and I suspect there will not be one for a long while. You could potentially do something with Connect->Lex->WxCC, but I wouldn't do it unless you have a very specialized Lex bot. WxCC integrates well with Dialogflow though. P...
Also understand that this is a universal setting and you can’t set this by PQ. The fact that this is currently 3 seconds is very strange, how long has it been like that?
david
1. You more than likely don't have CPA configured or supported.
2. I am not sure I understand what you're trying to do here. Does the caller need to enter DTMF in order to get the bill due? If so, more than likely DTMF is not working which would line...