david.macias
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Member since ‎11-04-2005
‎03-27-2024

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  • 4014 Posts
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Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Anyone gotten dial time to be respected by CCX 12.5?  Here's what I'm sending to the campaign: Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time 500QAE,Other,Agent,5551235555,,16:01   But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working? david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
I would like to explore if BRE could be used as a DB for hours of operations. However, the lookup needs to have multiple dimension: Schedule name, day of week, and current time. My thinking is that if you can pass those 3 data points to BRE and if it...
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Member Since ‎11-04-2005 06:16 AM
Date Last Visited ‎03-27-2024 12:16 AM
Posts 4,014
Total Helpful Votes Received 2318
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English Community, Developer of the Month, july 2020