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Hi Folks,question if we use call studio Transfer element to transfer a call outside call centre environment Using bridge feature , do we still have call control on CVP level or is it only supported internally. i have to transfer a call to mobile numb...
Hi Champs,Is it possible to call VXML mirco-app directly from ICM admin script rather than routing script. I have a requirement to call a VXML application to update some custom tables on specific dates / time e.g office close / open hours. So i want ...
Hi Folks,I have written VXML script in studio where i need to transfer the call to particular ip phone extensions using Transfer element and putting single CUCM node. Now i need to send call to CUCM Cluster rather than a single node. Is there a possi...
Hi Folks,Can we define specific ports in UCCE Dialler to use them for specific campaign. e.g. If we have range of dialler port 100 - 200 and we want to use 150 -200 range of ports for specific campaign. Therefore whenever we run that campaign dialler...
Hi Folks,
Do we need to enable DirectPath I/O for both Public and Private VM NIC settings in UCCE deployment for Router, Logger and PGs. Deployment type B-series with SAN not UCS servers. What i remember it should be disable for both NIC or only enab...
@janinegraves : did you try to save the value of FromExtVXML arrays (from VRU payload ) to Agent Payload. does it save the values and forward it to Agent desktop ?
Hi pk88,Target Requery doesn't work with mobile numbers as destination. It does work if the call transfers with in IP network. Also just to update i did find VXML Transfer node with bridge does the same what i am looking for including the mobile carr...
Thanks, Janie,So first option is not the requirement as i need to execute the call flow as well inside the VXML app.Also let me be precise about my requirement and idea so i am sure i can get better ideas.Requirement / Problem:Currently we have Table...
