I am attempting to add single number reach capabilities to DNs in a hunt group used for emergency support. SNR works as expected when dialing the associated DN directly, both the desk phone and the remote destination ring. However, when calling the h...

The scenario is a UCCX 12.5.1 environment with multiple CSQs and corresponding teams. Most CSQs are skills-based for resource pool selection. Each of those has a single unique skill for resource selection. CSQ to team ratio is 1:1. One CSQ/team is on...

Can anyone confirm whether the 8800 series phones, specifically the 8851s, provide device support for call diagnostics. This is identified as a prerequisite for using QRT. The table of supported devices in the CUCM 11.5.1 System Config Guide lists on...

Customer has seen increasing number of 8851 phones running firmware sip88xx.11-5-1-18 go into "partial registered" state. Reset/restart phone will cause it to fully register. Problem appears to be resolved in sip88xx.11-5-1SR1-1 and in sip88xx.11-7-1...

A user appears to have done the impossible - disable their standard greeting - through the TUI. This is not a case of the user enabling the alternate greeting. Viewing the user account in the admin UI, the standard greeting is unchecked in the greeti...