This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.Problem:Dialing Agent Extension 8905 from a Cisco...

All,I need to create an application for 16 agents, each agent will have their own skill that a personal DID will flow into the UCCX. Each agent has a unique welcome greeting and a unique media file for in queue MOH.My question is how do I lay this ou...

I have a Bilingual script running Spanish and English languages, the system is required to play Current date and Pricing and although the system was initially installed for EN_US, the customer wanted to add a second language option - ES_MX language.W...

Is there a way to program when a caller comes into the 800#; Prioritize the call-in user that want to pay bills to give them the highest priority when calling inCallers dial the agents extension, get passed to an auto attendant which would either tak...

Current setup today is with an Avaya ACD, Convergys IVR and Verint Call Recording/QM and WFM The team is considering the idea of replacing the AVAYA ACD with a Cisco UCCX system – but retain the Convergys IVR and Verint CR/QM/WFM solution. Today th...