About FAISAL RASHID

FAISAL RASHID · 11-11-2015

Dear all, We are experiencing issues with PTOOLS plugin missing in Outlook 2010 and 2013 64bit versions. We are running CWMS 2.5. When we install the PTOOLS on a computer the task bar icon appears fine and user can login to CWMS account but when he/s...

FAISAL RASHID · 06-03-2015

Hi All,Is it possible for CUCM to identify a cell number associated with a user and then redirects the call to his IP Phone extension first, incase user is not available on his desk then the call will be routed out through PRI to Cell Phone number. W...

FAISAL RASHID · 05-22-2015

Hi,We have recently deployed CWMS 2.5 (2.5.1.29.B-AE) and having some issue related to Call back internal and external numbers. For external numbers I can understand that I need to cater (+) sign to make it work but internal numbers should work with...

FAISAL RASHID · 11-12-2015

Hi Dejan, I am trying to get the registry entries for both working and troubled machines, I shall get back to you once Helpdesk gets its hands on to those users machines. Thanks, Faisal

FAISAL RASHID · 11-12-2015

Hi Dejan, We use "msiexec.exe /q /i "ptools.msi" SITEURL="https://sample.webex.com" OI=1" when we are deploying it through SCCM but we also tried manual install by double clicking the msi installer locally on the machine with user being local admin. ...

FAISAL RASHID · 11-12-2015

Hi Dejan, We are running Windows 7x64 and x32 bit versions. We noticed this problem with 64 bit version of Microsoft Office apps. The interesting part is the way how we got it to work is to completly scratch the windows profile of the user and build...

FAISAL RASHID · 11-11-2015

Hi Dejan, What exact version of CWMS 2.5 do you have? CWMS 2.5.1.29.B-AE Are you installing the add-in when Outlook is closed? Tried it with closed while running the installer file locally. Are you installing it by running the MSI file, or you use th...

FAISAL RASHID · 06-04-2015

Thank you gents, that was my understanding that there is no CUCM feature to address this out of the box. Have to play with CSS, Partitions, Translation Patterns and RP. SNR won't be an option for this kind of requirement. Regards,Faisal

Member Since	‎03-03-2013 01:25 AM
Date Last Visited	‎05-29-2020 09:43 AM
Posts	16
Total Helpful Votes Received	5

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CWMS 2.5 Productivity Tools Issue with Office 2010/2013 -x64 - PTools Plugin missing in outlook

CUCM - Cell Phone redirection to IP Phone

CWMS Call Me / Call Back issues

Hi Dejan,

Hi Dejan,

Hi Dejan,

Hi Dejan,

Thank you gents, that was my