Hello all,I have a translation pattern going to a hunt pilot and need to find out the call volume of it.  If I just run a volume report on the hunt pilot, I only get results for when some directly calls the extension.  Is there a way to find the call...

Hi all,Does anyone know if there's a ticketing software out there that will automatically pop-up after a user gets off the phone so they can document the reason for the call?I had a manager just request this so her employees are basically forced to d...