About Paul Olson

Paul Olson · 10-24-2014

We have a TMSPE (14.2.1) that manages our endpoints which are registered to VCS-C (8.2.1). We have three Polycom endpoints (HDX 9004, HDX 8000, and a VSX 8000) that are unable to be managed from TMSPE.TMSPE reports a "No HTTP response" message. This ...

Paul Olson · 08-01-2014

I'm seeing this message on our VCS-C (v.7.2.3) concerning a Polycom HDX 8000 codec. The source port changes, but the DEST port remains 5061. A reboot of the codec appears to make the log message disappear. 2014-08-01T09:25:06-07:00 tvcs: Event="Inbou...

Paul Olson · 08-14-2013

I'm a rookie with the systems and need some help. I setup a backup on TMS (Systems>Configuration>Perform Backup) for our VCSc and VCSe a few days ago. I did not specify a time and expected it to start right away and run a backup on the two infrastruc...

Paul Olson · 08-06-2013

I'sdlike to use reporting templates, but under TMS>Reporting>Reporting Templates no records exist under 'My Templates' or 'All Templates'. I do not see a way to add a template, not import such. Is reporting amodule that must be purchased licensed and...

Paul Olson · 11-03-2014

Per the Cisco Deployment Guide the HDX is to register via TCP and not TLS.http://supportdocs.polycom.com/PolycomService/support/global/documents/support/strategic_partner_solutions/Cisco_Solution_Deployment_Guide_us.pdf Setting the Transport Protocol...

Paul Olson · 11-03-2014

I'm noticing some issues related to TLS for some of my systems as well after upgrading to 8.2.1. Check out the guide below. On page 30, I set the Transport protocol to TCP rather than Auto and it resolved an issue for me. http://supportdocs.polycom....

Are you able to include the · 10-10-2014

Are you able to include the error message in your post? That will help us to troubleshoot.Paul

Paul Olson · 01-06-2014

Kjetil,Thanks for extra details. I was particularily talking about the User CDR. The report was empty until I started the service. I actually started a ticket with Cisco support and they continually pointed me to a bug in the VCS software and suggest...

Paul Olson · 01-03-2014

Be sure the TMS services are started, noteably the TMSSnmpService. this was a very useful doc Troubleshooting Guide for TelePresence Management Suite (TMS) for Video ConferencingPaul

Member Since	‎07-29-2013 11:13 AM
Date Last Visited	‎08-18-2017 04:27 AM
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TMSPE "No HTTP response" concerning Polycom endpoint

"Inbound TLS Negotiation Error"

TMS Configuration backup

TMS reporting templates

Per the Cisco Deployment

I'm noticing some issues

Are you able to include the

TMS Call reporting

TMS Call reporting