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- About joaodancham
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Member since
09-11-2013
6
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Created by
joaodancham
in Contact Center
in Contact Center
09-24-2013
06:46 AM
09-24-2013
06:46 AM
Hello, We're trying to install a Cti Toolkit 9.0 on Windows 7 Professional (32Bits) , but we are facing this error message: We tried to install in compatibility mode (Windows XP Sp2 - Sp3...) But still got the error message. Thanks. João Daniel.
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Created by
joaodancham
in Contact Center
in Contact Center
09-19-2013
07:42 AM
09-19-2013
07:42 AM
Kartik! Thanks for the fast support! I'll check that info as soon as possible!
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Created by
joaodancham
in Contact Center
in Contact Center
09-19-2013
07:19 AM
09-19-2013
07:19 AM
Sorry, we're using CAD Version 8.0
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Created by
joaodancham
in Contact Center
in Contact Center
09-19-2013
06:53 AM
09-19-2013
06:53 AM
Hello, In our UCCE 8.0(1a) Progger, we're facing this problem in one especific skill. The Agent Targeting Rule is configured with a correct range of extensions. The Routing Plans of our UCM don't conflict with any extension. The agents are below an Agent Desk Settings with no Auto Answer. Note: The agents don't hang up the call at Ring. How can we solve this issue? Thanks!
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09-16-2013
07:41 AM
Thank you for helping me, Saeed! But the login/logout made no difference. We are using UCCE version 8.0(1a). The Cisco Supervisor Desktop User Guide says: Agents Team State: ... The data is obtained from the Chat service. The data refresh rate is 1 second, and is not configurable... Since that setting is not configurable (by end-users) how can I change thar from Manual to 1sec? Thanks. There are some screenshots of what i'm talking about.
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09-12-2013
06:40 AM
I'm running Supervisor Desktop 8.0 and the team state is not refreshing. When I have a look to View/Prefereces the Refresh rate in seconds is greyed out and set to manual. When I login to Supervisor Desktop with another user the same field is greyed out as well, but the parameter is set to 1. With this second user the view is refreshed. Can someone tell me, where I can configure this Refresh rate for the Team state? Does someone had similar problems?
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Labels:
09-24-2013
Hello, We're trying to install a Cti Toolkit 9.0 on Windows 7
Professional (32Bits) , but we are fac...
Created by
joaodancham
in Contact Center
09-19-2013
09-19-2013
Kartik!Thanks for the fast support! I'll check that info as soon as
possible!
Created by
joaodancham
in Contact Center
09-19-2013
09-19-2013
Hello,In our UCCE 8.0(1a) Progger, we're facing this problem in one
especific skill. The Agent Targe...
09-16-2013
Thank you for helping me, Saeed! But the login/logout made no
difference.We are using UCCE version 8...
Public Statistics
| Date Registered | 09-11-2013 12:24 PM |
| Date Last Visited | 08-18-2017 04:27 AM |
| Total Messages Posted | 6 |
