Hello,In our UCCE 8.0(1a) Progger, we're facing this problem in one especific skill. The Agent Targeting Rule is configured with a correct range of extensions. The Routing Plans of our UCM don't conflict with any extension. The agents are...
I'm running Supervisor Desktop 8.0 and the team state is not refreshing. When I have a look to View/Prefereces the Refresh rate in seconds is greyed out and set to manual. When I login to Supervisor Desktop with another user the same field is greyed ...
Thank you for helping me, Saeed! But the login/logout made no difference.We are using UCCE version 8.0(1a).The Cisco Supervisor Desktop User Guide says: Agents Team State: ...The data is obtained from the Chat service. The data refresh r...