About Josh K.

Josh K. · 06-15-2020

When we train new CSR's in our office, a trainer will typically sit with a trainee and use a y-connector to listen to their calls and provide assistance as needed. With everyone working remotely, this has become a little more difficult. Trainers are ...

Josh K. · 02-06-2020

I have department voicemail profiles that I have set up to call a UCCX queue when a new voicemail has been left in the mailbox. When the voicemail profile calls the queue, the call only stays in queue for 33 seconds before hanging up and retrying. Du...

Josh K. · 05-28-2019

UCCX 11.6 We have a team that handles both emails and phone calls. When the reps are handling emails, they are logged-in to Finesse, but stay in the Not Ready state. Is there anyway (via scripting or Finesse workflow) where it moves all the reps that...

Josh K. · 11-26-2018

Cisco UCCX/Finesse: 11.6.1 (ES02-24) Mozilla Firefox: 63.0.3 Has anyone had issues with using third-party browser extensions in Finesse? If so, have you resolved them or found workarounds to get them to work? We currently use Antidote, a French lan...

Josh K. · 11-02-2018

Chrome: 70.0.3538.77 (64-bit) Cisco UCCX: 11.6.1.10000-51 (ES02-24) Does Cisco Finesse run in current versions of the Google Chrome browser? I can get it to open, but within tabs I run in to two issues. 1) Reports will not load 2) The Email / Chat...

Josh K. · 03-04-2020

Did you ever find out how to turn Thresholds on by default?I have a need for this on a report. Thanks.

Josh K. · 02-10-2020

That just might work. I'll have to gnaw on that tasty nugget a bit and see how I can get the Notification and Script to work together, but the concept sounds feasible. Thanks for thinking outside the box.

Josh K. · 02-10-2020

The original request of the department head was to have the voicemail profile call the queue. I may need to provide different options to them though, if this isn't going to work.I have tried sending the Notification Call into the most basic of queue ...

Josh K. · 02-10-2020

Hey Andrew, Thanks for the help. You were right, the message Unity plays is about 33 seconds long. So when the call hits the IVR, the VM port sees it as answered, plays the Notification message right away and when no one is there to press 1 to accept...

Josh K. · 11-27-2017

Resolved the issue. The phones not receiving the pages had their "HTTPS Server" set to HTTPS Only, not HTTP and HTTPS enabled. This is weird because all phones have been set up based on a template that has this set to the latter. We did recently move...

Member Since	‎09-12-2013 07:35 AM
Date Last Visited	‎07-12-2023 12:04 AM
Posts	42

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Supervisor Notification of an Agent's Call

Unity Connection Notification Device

Change Agent Status Based on Calls Waiting

Browser Extensions in Finesse

Cisco Finesse in Chrome Browser

Re: CUIC "Only Thresholds" default to On

Re: Unity Connection Notification Device

Re: Unity Connection Notification Device

Re: Unity Connection Notification Device

Re: Informacast Error Logs