I am working with UCCX 8.5 that supports a customer services center and they want to redirect a 1/3 of their inbound calls to an external 1-800 number. They want this to occur before the caller reaches the initial user greeting message. Is this possi...
We are having an issue with our IPs of our Direct KVM being flagged with an Apache web server vulnerabilities. We do not even use the IP KVM and wanted to know if there is a way to disable the IP KVM all together. Is this possible? If so how can i do...
We have an issue with the voice mail button on our Cisco Voip phones dialing for two rings before the voice mail picks up (All models 7945, 7965, 7975) . Is this a known issue in CUCM or Unity Version 8.5? or is this a symptom of a bigger issue?
The Issue i am having is that my CUCM Pub. cannot communicate with our NTP server due to our NTP server requires a trusted key. Is there a way to input this key in CUCM so that it can pull the appropriate time?
Is the Identifier declaration automatically generated by the system and then made 0-9 by the "Identifier %10" ? if not where do you set the identifier?