Hi,my customer is interesting to a solution that generates custom graphs,  reports and dashboard about a small contact center (6 agents)I read: "... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express applicati...

Hi, My customer has a Cisco UCCX 9.0.2 Call Center and a CUCM 9.1(2) and asks to allow a supervisor to monitor conversation between an agent and a customer without either party knowing that they are being monitoredto talk to agents in a whisper coach...