Cristina Boghi
Level 1
Level 1
Member since ‎10-11-2013
‎03-25-2022

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  • 5 Posts
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Hi,my customer is interesting to a solution that generates custom graphs,  reports and dashboard about a small contact center (6 agents)I read: "... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express applicati...
Hi, My customer has a Cisco UCCX 9.0.2 Call Center and a CUCM 9.1(2) and asks to allow a supervisor to monitor conversation between an agent and a customer without either party knowing that they are being monitoredto talk to agents in a whisper coach...
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Member Since ‎10-11-2013 03:04 AM
Date Last Visited ‎03-25-2022 12:04 AM
Posts 5