Hello,I am new to Cisco contact center environment and was curious about how could i find that which side of central controller is active? I am under the impression that the ccagent on the PGs just mentions that which PG(A or B) is active and not the...

Hello,We have been getting this error on and off when someone logins to CTIOS desktop. the error isIPCC Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue.This error can com...