We are using Cisco Unified Communications Manager (CUCM) Version 8.6.2.22900-9 and Real Time Monitoring Tool (RTMT) Module and Plugin Version 8.92(002) running on Debian GNU/Linux 7. Trying to schedule a CDR download to an SFTP server through System > Trace & Log Central > Schedule Collection  I got the following error dialog. Selecting the action option "Download Files" the dialog window "Trace Download Configuration" is opening. The Dialog appeared after I clicked "Test Connection" and confirmed the dialog window "SFTP/FTP Response" stating "Success while connecting from (publisher-fqn)". The error message is: The file SFTPServerList.xml is used by other RTMT client! In the log file .jrtmt/log/rtmt.log I could found the following information: 2013-10-08 19:56:03,588 [Thread-64] FATAL rtmt.control - SystemUtil: IOException: java.io.IOException: Permission denied 2013-10-08 19:56:03,589 [Thread-64] ERROR rtmt.control - LOCKING: IOException while getting lock on: /opt/cisco/jrtmt/SFTPServerList.xml 2013-10-08 19:56:03,589 [Thread-64] ERROR rtmt.control - LOCKING: Could not get lock on: /opt/cisco/jrtmt/SFTPServerList.xml The file /opt/cisco/jrtmt/SFTPServerList.xml did not exist and the directory /opt/cisco/jrtmt was owned by user and group root. The user that was running RTMT did not have any write permission to that directory. The error disappeared when I granted those permissions to the user. Before I found this solution I had tried to run RTMT under Windows 7 but got stuck with similar problems (tool did not react on clicks) and had restarted RTMT and RIS services in CUCM Control Center - Network Services. We analyse CDRs with some powerful gawk script (1024 lines) to look at call distribution for locations and gateway utilization. Through comma seperated value format Cisco enabled customers to integrate its software to their needs. utilizationut ... View more