About Ali Alqwasmi

Ali Alqwasmi · 12-02-2019

I am facing issue with CMS integration with LDAP. I tried from Postman and from the CMS GUI.. it seems that the active directory service account is working, but there is something wrong with filters or the mapping.... any advice would be highly appre...

Ali Alqwasmi · 03-01-2018

Dears, I am trying to run a script that gets data from MSSQL and tries to place a call to the number passed from the DB. The call is always "unsuccessful". I tried to do the same script by passing the variable data from an HTML page and it worked,...

Ali Alqwasmi · 01-07-2018

Hi, We are getting complains from our agents that they have high rate of Abandoned calls because of customers who call and hang up very quickly (1 or 2 seconds) and this affects their results in the Historical report. is there a way to set a consid...

Ali Alqwasmi · 05-31-2017

Hello We have UCCX version 9.0.2. I have configured a script for our IT service desk with two prompts to be played when the call is connected an queued. it was working fine until yesterday when I noticed that when the call is queued the default Cisc...

Ali Alqwasmi · 05-07-2017

Dear Team Good day... We are having a problem on our UCCX CUIC reports. the system shows only today's reports. Any reports from previous days will have no Data in them. I have restarted the DB services from UCCX Serviceability and from CLI, but s...

Ali Alqwasmi · 12-15-2019

Hi... Sorry for the late reply... please find the attached screenshots for the ldap config on Postman

Ali Alqwasmi · 12-04-2019

Hi Tgaur i have accessed these links earlier, but no luck

Ali Alqwasmi · 03-03-2018

Hi Chris I just figured out what the issue is. In MS-SQL the default length of the nchar of the field was 10. I just changed it to the right length (9) and the call was placed correctly. Many thanks for your help Ali

Ali Alqwasmi · 03-03-2018

Hi Chris I put it under the successful branch of DB Read and I put the required action under successful branch of DB get, but it is still the same. I set a "HTTP response" to send back the contents of the variable that contains the number to be cal...

Ali Alqwasmi · 09-11-2017

Hi Team I installed the RTMT on my colleague's laptop. when trying to open it with his account it doens't open. When I tried "run as" and put my account (Local Admin) it worked. I tried giving him full control over the folders in the RTMT under Cisco...

Member Since	‎10-24-2013 02:37 AM
Date Last Visited	‎02-18-2020 11:04 PM
Posts	28

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CMS LDAP integration

UCCX SQL DB variables

Abandoned Calls Time

UCCX Script issue

UCCX CUIC Reorts

Re: CMS LDAP integration

Re: CMS LDAP integration

Re: UCCX SQL DB variables

Re: UCCX SQL DB variables

Re: Trouble starting RTMT on windows 7 x64