These Release Notes describe the details of the new functions and features that were introduced with Version 6.11 of the Cisco ServiceGrid platform on October 26th 2014.

These Release Notes describe the details of the new functions and features that were introduced with Version 6.10 of the Cisco ServiceGrid platform on July 27th 2014.

These Release Notes describe the details of the new functions and features that were introduced with Version 6.9 of the Cisco ServiceGridTM platform on March 9th 2014.

These Release Notes describe the details of the new functions and features that were introduced with Version 6.8 of the Cisco ServiceGridTM platform on December 15th 2013.

Providing support to employees and customers involves multiple sources working together. Today, most of the interactions between them are manual and managing the support cases is time consuming and  gets very complicated. In this video you will see h...