I tied to set up a workflow to trigger agent to change state from ready to not ready with a reasoncode.Using PUT method:<User><state>NOT_READY</state><reasonCodeId>200</reasonCodeId></User>Reason Code is defined according to team and find that finess...
Hello, There is a function in UCCX 10.5 Finesse Instant Messaging, which jabber can integrate with Finesse Desktop. Where can I find the setting? Thanks
Hello, There is a function in UCCX 10.5 Finesse Instant Messaging, which jabber can integrate with Finesse Desktop. Where can I find the setting? Thanks
Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy
Hello I have a problem in Finesse Login, using the same Phone and setting in Call Manager and UCCX, a Local User Could Login Finesse, but a LDAP user cannot Login Finesse. Could Any one tell me why? Thank youAndy
The problem is solved by referring to this bug:https://tools.cisco.com/bugsearch/bug/CSCuq09294After removing the all the admin user rights in both CM and UCCX, need to wait for a few tens of minutes before it works.But still, don't understand why th...
when login to finesse desktop I got the following error:"A generic sign-in error has occurred. (Error code Invalid Authorization User Specified)"What will be the cause of it?