in our implementation a script for message recording is deployed. An agent using a 8851 with g711ulaw codec calls in a specific trigger in order to record new messages, that then are uploaded to uccx. we need to replace the phone with jabber for remo...
Hello, a customer of mine with uccx version 11.6 in which agents use finesse desktop along with jabber client, asks for ip phones in case their PCs broke down. Is this possible? Any restrictions? Thanks in advance Kalliopi
Hello, i have a question regarding presence status. For users who have Jabber i understand that with the appropriate configuration Presence status for other clients or devices will be available. What about users who only use IP Phones? Is there somet...
Hello everyone, i got stuck in a case where in an ISR4351 i have configured a dspfarm profile for conference like below dspfarm profile 1 conference codec g729br8codec g729r8codec g729abr8codec g729ar8codec g711alawcodec g711ulawmaximum conference-p...
Hello everyone, any ideas for uccx agents that need to work from home? MRA doesn't support this implementation. Any ideas with vpn deployment? Thanks in advance Kalliopi
Hello Bill, the question is if an ip phone can replace the functionality of jabber client and finesse desktop of course, in case agent's pc breaks down. i have checked the release notes and i have found this statement below, so i m looking for workar...
Thank you Jonathan for you prompt reply. Is there any document that refers to your reply?I was thinking that if i create a difference profile, different resources will be available for the call manager in order to be allocated through MRGL to suitabl...
Thank you Anthony. I m the partner and i m looking for any documentation that could raise any restrictions but nothing so far. i have opened a TAC case in the and i m waiting for their answer too. Another solution would be to transfer CUCM Cluster in...
