We are testing out Jabber 10.6.2 before we deploy it to our users and are running into a couple of problems. After updating Jabber seems to be sluggish when typing in a conversation window and its CPU usage goes up when you do that. Also, when receiv...

Good morning, We recently upgraded to UCCX 10.5. I have been experimenting with Unified Intelligence Center to generate reports from the call center environment. The reports seem to generate fine, except that the columns for the report data have no h...

While viewing active calls in the Cisco Supervisor Desktop, the "Agents - Team State" area is not displaying the correct Skill Group. No matter what level a particular agent is set to within the group, it always shows a Skill Group of "5" while the a...