Hi @tracy.fitch    Since we cannot reproduce your problem in win10, we recommend you to use google or Firefox FindIT extension to manage your device. The entrance of chrome is on the right top: firefox is the same:   All questions are welcome.   Th...

And the version of WIN10.

Hi Friend,   Read from js, your guess is probably right, the window object is undefined. However the error information is limited. It will be a great help if you can provide how you run FindIT, in windows native app or browser(Chrome, Firefox, Edge)?...