SQL Server 2000 must be ordered separately. Check the configuration and ordering tool for details.http://www.cisco.com/warp/partner/icsg/docs/xls/crs_configuration_ordering_tool_ipivr40.xlsThe tool you are looking for is the CRS 4.0 Pre-Upgrade Check...
just to get a little bit more into detail.you may use this query:use db_craselect resourceLoginID, resourceName, extensionfrom resourcewhere active=1this will display LoginID, Name and extension fromall active agents.
As an alternative for querying CallManager DC Directory or other LDAP based directories I canstrongly recommend LDAP Libraries for C# which are available as open source from Novell.http://forge.novell.com/modules/xfmod/project/?ldapcsharpIn order to ...
1. Open the historical reports catalog file hrcReportCatalog_en_US.xml) in Report Templates folder.2. Locate the appropriate report definition file for Agent State Summary reports (ICD_Agent_State_Summary_by_Interval_en_us.xml is one of t...