Hello, 1- do you have a firewall nating the IP? are the ports for this types of calls open? 2-did you already check xConfiguration H323 NAT Mode and xConfiguration H323 NAT Address ? The firewall traversal technology creates a secure path through the...
Hello,I would recommend you try isolate the issue with some test calls. For instance, verify if it happens only with internal calls or external calls, calling specifics endpoints or sites. Please check in your network for QoS and make sure you are ta...
1- did you already try to connect a different SX20 to the same LAN port? (since they have the same configuration)2- did you try to connect this Sx20 to a different port? 3- when was the really first time you faced this issue? upgrade, downgrade,repla...
Hello, I tested from my lab and one of my endpoints remained through multiple reboots. Let me know if you are pushing configuration templates to it from TMS or not.
Hello, If the touch panel is completely stuck and you already try to connect the touch panel directly to the codec, we can go ahead and restart the device or factory reset it. To factory reset the touch panel: 1. The Cisco TelePresence Touch device ...
