We are trying to use the Jabber softphone in place of a deskphone. Our company has a 5 minute inactive workstation screen lock policy. Is there a way to answer an incoming voice call on Jabber Windows while the computer is at the lock screen? I'm not...

Is the session-target command only a function of the dial-peer's outbound context, or does it have an effect on the inbound context as well?

I have created to 3rd team for our contact center, but it does not appear in the team dropdown in Supervisor Desktop. Supervisors and Agents have been assigned to this team, including the supervisor user trying to view the team in CSD. What have I fo...

We are in the process of breaking our contact center off our corporate CUCM cluster and moving it to it's own new cluster. I need to register the existing phones with the new cluster and I'm looking for method that is quicker then factory defaulting ...