Hi,
please i need your help in figuring out why some inbound calls sent to the agent phone are disconnecting immediately after answering the call which comes from CVP where the phone is sending BYE sip message. I have attached the SDI log for a call...
i have a call handled by an agent in my call center but i cannot find it in the webview call type report but in the webview database route_call_detail table i find it ? hope for your helpcall is received at 10:34 but the call type first period start ...
Hello senthil,i had a power failure happened to the core switch of side B in that period of time and i don't know why that call don't appear in call type report and do appear in the database route_call_detailRegards,Ahmed
