Hi  I have downloaded the message reference guide,but how to start developing and using these messages. I want to create a CTI application.Thanks in advance for guiding.

Hi, We are trying to develop a custom app, where a caller in Q is asked if he needs to get a callback as all agents are busy. If yes, the caller is prompted in the IVR to input his call back number and time. This is captured and stored in a custom da...