We have a 7920 wireless phone with callmanager 4.0.2a.Initially the phone authenticated with AP and upgraded firmware and all that process ran smoothly. Then all of a sudden it gave a message, IP phone updated, resetting and after that it has been st...

HelloIn IPCC Express 3.0,Is there a way to block the agents from changing their status and giving control only to the Supervisor to be able to change the agent status to Ready/Not Ready.Any suggestion would help.Thanks Anu

We have ICD 3.0.3c with 10 agents and 2 supervisors. One of the supervisors is required just to monitor the agents' status( Ready or Not Ready) and the other supervisor who is the primary supervisor does Call Monitoring and Recording, Is there a way ...

HiDoes anyone know what is the purpose of the Callmanager Service Parameter - Hold Type (Under Cluster-wide parameters device - phone)? I changed it to true but I do not see the call on hold flash on the handset lamp nor wink.Is there a time delay fo...

We have 4 users who need to be added on ICD with their Personal Queues. Unfortunately we reached a maximum of CSQs – 25(MCS-7835).I understand that the MCS-7845 supports 75 CSQs.I wanted to know if there was anyway we could get around it with a scrip...