Dear All,I am using UCCX version 8.5 and want to access its database.reading another post i have downloaded Squirrel Sql client  But i dont know the name of the database, name of informix server, and the port number for informix.Please help me out or...

Dear All,In supervisor console it displays 23 calls every time in a queues and add up further calls in 23 which is creating a big issue in reporting. whenever that queue is assigned to a supervisor it shows the value 23 evn if no call lands on that q...