Hello folks!!!Actually, I had a big goal to configure in a customer recording and monitoring voice by default in UCCX release 9. I didn’t find a documentation that I could have all information. So after to have a look in a lot of post from another re...

Hello, Engineers!!I would like a help.Actualy I have a CME release 9.I configured an IP Phone 9971 such as SIP and the same environment I have anothers phone such as SCCP.I would like to know if I can configure a call pick group that I can use for bo...

Hello Engineers,Actually I opened a TAC for a problem that I got in my customer's environment.I have CUCM release 9 and Cisco phone 6901 - firmware: SCCP6901.9-3-2.loadsWhen I tried to see the calls from CAR I didn't get output from the CAR/CDR.I did...