Hello All, I have one doubt about PRI load balancing.We have two PRI lines each one have 23 channels. If first PRI line is fully utilized how calls will routed second PRI line.How can we make configuration to achieve this. if anyone please provide wi...
Hi Team,
We have an issue when someone dials from a conference room Polycom phone to a queue. A call from the conference room phone to the queue can't be answered until it rings three times. We have been told that this happens when an agent answer...
Hi All,
Can anyone explain what is the reason it is showing Duplicate of Primary in show ccm-manager configuration in MGCP configuration. Attached is the screen shot for reference.
verified All MGCP endpoints are registered state in call manager an...
Hi All,
Can anyone explain what does the below error means in RTMT. We are receiving this error messages continuously in RTMT on unity publisher.
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Dec 17 2017 02:49:02.554 UTC : %UC_RTMT-2-RTMT_ALERT: %[Name=SyslogSeverityMatchFound...
Good day every one, Can any one help me on below query ? User is unable to do International Outbound calls from his IP Phone. He is getting a busy signal after dialing 900+Country Code immediately. We have tried it on a different phone but he is also...
Hello David,Thanks for your reply.we don't have that information which you asked me. Actually this request is came from our client we need to check with our client about that.Could you please elaborate more what is the cause of issue and how we troub...
This is my MGCP Configuration.
Can you please let me know where they did mistake.
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ccm-manager fallback-mgcp
ccm-manager redundant-host 10.134.0.21 10.104.0.12
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager musi...
Hi Rajan,
Sorry for the delay to giving the reply.
As per instruction i have verified the configuration and found the windows server is configured as NTP server. Now i changed the IOS device as my NTP server. The issue got resolved now.
Thank you...
Hi Jonathan,
Thanks for your assistance.
We are receiving this alerts on Unity publisher.
I have performed diagnose test and get the below output.
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admin:utils diagnose test
Log file: platform/log/diag3.log
Starting diagnostic test(s...
