Hi guys,Anyone ever tried the following setup, will it work or do we have any caveats around that?On CCE v9 with Finesse v9.Mobile Agents with an external handset and a broadband internet connection using an Client-less SSL VPN connection to access t...
Hi Team,I would like to implement a feature on a UCCE/CVP/Mediasense (version 10 or 10.5) that I imagine a standard one in a lot of countries.I'm planning to use Phone-Side Recording (BIB), although I may consider changing that to Trunk Side Recordin...
Hi Geevarghese,Maybe I was not clear enough, I'm planning to use Mobile Agent feature to use the external phone, but will need to login and logout in Finesse, and there's where I need the SSL VPN.After further investigation I understood that I can us...
Thanks Jeff,Thank you very much for the clear answer, completely understood the Start/Stop Recording commands and especially liked the idea you just brought to me.This would obviously have to be an application external to CVP. CVP would interface wit...
Really?I figured I could interface with Mediasense to Start/Stop Recording as I was reading the API Developer guide I found the following controls (description in the Page 76 of the developer guide v9):pauseRecordingresumeRecordingstartRecordingstopR...
