I know this has been posted before , but none of the methods to fix have helped me yet.I have 1 agent that after logging in to the IPCC can take the 1st call OK. Then after that call completes any following calls will "reserve" her, and aft...

Hi, Is there any special procedure for installing a new Subscriber?I have single server cluster now, that is AD integrated. When doing the Install for the subscriber the install fails , after looking at a few log files it looks like it is trying to...

Is Parking a Call supported with IPCC on ICD line?I read a post that said it was not , but that was for version 2.2 We are on 3.5.2 CCM 4.1.2I have a user that is exceeding our Park timeout (3minutes) and then the ring no answer timer is also expiri...

I would like to use the new Service URL feature in CCM 4.x to "auto login/out" the Contact Center agents. Or maybe Have the button(s) Ready / Not Ready the users.Has anyone created a IP Phone service that would use paramaters to bypass the login scre...

After upgrade from Callmanager 3.3.5 to 4.1.2 sr1 all phones that have Lines Mapped on 7914 side cars attached to 7960 phones.Problem answering calls, you have to press the line button or the answer softkey in order to pickup the incoming call.If I m...