Hello,
We have an agent who's screen is not showing up as available in the AQM Live Monitoring tab. We are running AQM 11.5.1.444 and the screen recording software is currently installed on his PC. What am I missing? I can't figure out why he is...
Sorry Sean for the late response...I worked with Calabrio to determine that the issue was due to not being on the latest version of AQM. The version we were running was having issues due to the new versions of Windows 10 that the PCs were at. There...
I am also experiencing the same issue. I have a survey script that an agent transfers a customer to. I can also get the calling number to show up without an issue, but the "Last Redirected Number", which should be the agent extension, is showing up...
