Issues that can't be replicated are troublesome to diagnose. Have the agents start documenting the time and calling number of the calls. Once you get a few use UCM CDR's to figure out what what gateway they are connecting to. Since this is CCX you'll...
I don't understand the question about virtual machine compatibility version.Upgrades to the inactive partition only include voicemail and configurations from that time and before. Anything new will not be there when you swap versions. For example, if...
I agree. One way audio is almost always network related.Something I'd add is to check the media resources and note any transcoder or MTP's. See if they are reachable from the phone network.Are these happening during busy call volumes? Could the probl...
Applying this patch fixed the issue for us.Cisco Unified Contact Center Express (Unified CCX) Release 11.X-CSCvj74116-chrome67 cop file.https://software.cisco.com/download/home/286314216/type/286315794/release/MultipleRelease_Cops Applying the Latest...
Dialing 911 which doesn't report an accurate location and basically shows the HQ location when using the SIPEasiest way to fix this would be to use DID's associated with the the location's address. You'd have a DID for each physical location and use ...
