Looking for suggestions on how to add a Call Back feature to an ACD script.  I can add the "Cisco" Call back option without any trouble, but this only allows the customer to be called back based on their place in queue and doesn't allow for the custo...

Does anyone know if doing an in place upgrade from uccx 12.0 to 12.5.1SU1 requires a new license file.  Since I'm not changing any host parameters i'm assuming that License mac will stay the same.  So does the existing 12.0 license work with 12.5? I'...

Where are the UCCX 12.5.1 virtualization ova templates.  I've found 12.0.  But 12.5 shows that the 12.0 templates were changed interms of removing the 300 user profile and increasing RAM for 400 user from 16 to 20?  Can i just use the 12.0 and make t...