How can i extract first and last name of calling user once call lands on UCCX system. Our requirement is to get First name and last name of calling user and pass it to other application. I tried to use Get User field but it says- User ID is blank.  

When scheduling a call via TMS adding an audio template with DTMF tone entries the dtmf tones are never dialed. The Intercall conference bridge is dialed but you never hear the DTMF's being dialed so you have to manually enter the DTMF's from an endp...

Can we monitor per site voice EF traffic with help of Cisco Prime Assurance servers ? For example, Site A is marking 70 % voice calls as EF and remaining calls as BE(Default) ?   Also can we monitor EF marking on Oracle SBC severs with help of Cisco ...

CUCM Version 11.0.1   We want to enable EM redundancy through F5 Load-balancer. Please let us me how this can be possible ? For example, if CUCM Sub 1 IP address is 10.1.1.1 and CUCM SUB 2 IP address is 10.1.1.2 . I assume we need to create new IP/DN...