Question - For MS Teams direct routing - I was wondering if you could help us understand how we can achieve WAN level redundancy with the 1:1 NAT option. For example, we have a site with two WAN internet circuits, and our requirement is that if one o...

How can i extract first and last name of calling user once call lands on UCCX system. Our requirement is to get First name and last name of calling user and pass it to other application. I tried to use Get User field but it says- User ID is blank.  

When scheduling a call via TMS adding an audio template with DTMF tone entries the dtmf tones are never dialed. The Intercall conference bridge is dialed but you never hear the DTMF's being dialed so you have to manually enter the DTMF's from an endp...