When you download the connector there is an option to perform a flash scan on install. If you want to run a full scan you would need to do that manually or through the console.
There isn't much information to go off of here to help resolve the issue. I suggest opening a TAC case and providing some more information so they can track down the issue.
Thanks,
-Matt
Carl,
Without duplicating your setup or logs it is difficult to say what to exclude. If you'd like someone to look at the logs for you I suggest opening a TAC case and attaching debug logs. If you'd prefer to do the investigation yourself, I'd reco...