I've configured the standard uccx callback script with the phantom queue. My customer wants to log all calls that resulted in busy, invalid or unsuccessful from the call redirect step to a http or sftp server. The idea is to later grab that file and ...
A customer wants to update UC applications to the latest possible. They have CUCM, CCX and Mediasense. According to this page, CCX 11.6(2) is compatible with MediaSense 11.5(1)SU2 but when I look at MediaSense compatibility page I says compatible wit...
I was able to get it working by using the following format for the body. See more details in the attached pics "<campaignContacts>" +System.getProperty("line.separator") +"<campaign name="+ '\"'+"DevOutboundAgentPreview"+'\"'+">"+System.getProperty(...
I like the idea about using REST API call from within the ccx script. I got the api call to work from postman but I cant get the proper format inside ccx script Make REST call step. Attached are the call and the body details inside the script and the...
I'm already using custom call variables to tag the progress of the call and built custom call variables report. That will keep a log of what happened but I want to automate the process of loading contacts to the outbound campaign.Thinking about setti...
