cindy.gentile
Beginner
Beginner
Member since ‎02-08-2011
‎08-18-2017

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  • 13 Posts
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I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call.  what step am I missing? Do I need to sync th...
I have UCCX r8.02. Our agents are configured to have auto answer and calls drop into their headset, the agent set does not ring. The agents hear a tone and are alerted of the call before the caller is connected. Is there anyway to turn up the volume ...
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Member Since ‎02-08-2011 11:42 AM
Date Last Visited ‎08-18-2017 03:51 AM
Posts 13