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About cindy.gentile
08-18-2017
cindy.gentile
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Member since
02-08-2011
13
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Re: How to script a Client Survey
Created by
cindy.gentile
in
Contact Center
03-02-2012
03-02-2012
Thank you Andrew, that worked.... Yeah!!!
Re: How to script a Client Survey
Created by
cindy.gentile
in
Contact Center
03-02-2012
03-02-2012
Re: How to script a Client Survey
Created by
cindy.gentile
in
Contact Center
03-02-2012
03-02-2012
When I run that report, it shows calls to my application, the contact disposition is either aborted ...
Re: How to script a Client Survey
Created by
cindy.gentile
in
Contact Center
03-02-2012
03-02-2012
Thank you so much for all your help, I have created the script and it works great, however, been str...
Agent real time status changing from Talking to Reserved to Read
Created by
cindy.gentile
in
Contact Center
11-25-2011
11-25-2011
Multiple agents.
Agent real time status changing from Talking to Reserved to Read
Created by
cindy.gentile
in
Contact Center
11-25-2011
11-25-2011
Our agents are using XP.
UCCX r8.0 Workforce Optimization Call Recording Server
Created by
cindy.gentile
in
Contact Center
09-23-2011
09-23-2011
I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I ...
UCCX Ghost Calls
Created by
cindy.gentile
in
Contact Center
09-23-2011
09-23-2011
Oops, I didn't mean "dropped call". lolI have a UCCX r8.0 and had been told in the past by our suppo...
UCCX Ghost Calls
Created by
cindy.gentile
in
Contact Center
09-23-2011
09-23-2011
thank you for posting this Tim. This sounds like it is worth a try, my agents call these 'dropped ca...
UCCX 8.02 - call volume on the tone for auto answer
Created by
cindy.gentile
in
IP Telephony and Phones
08-31-2011
08-31-2011
I have UCCX 8.02. Our agents are configured to have auto answer and calls drop into their headset, t...
UCCX 8.02 - call volume on the tone for auto answer
Created by
cindy.gentile
in
Contact Center
08-31-2011
08-31-2011
I have UCCX r8.02. Our agents are configured to have auto answer and calls drop into their headset, ...
Public Statistics
Date Registered
02-08-2011
11:42 AM
Date Last Visited
08-18-2017
03:51 AM
Total Messages Posted
13