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- About cindy.gentile
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Member since
02-08-2011
13
Posts
0
Helpful
0
Solutions
03-02-2012
09:27 AM
03-02-2012
07:45 AM
When I run that report, it shows calls to my application, the contact disposition is either aborted and primarily abandoned? and no data collected in the custom variable fields.
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03-02-2012
06:58 AM
Thank you so much for all your help, I have created the script and it works great, however, been struggling trying to obtain the statistics and must be missing a step. There ended up being 16 questions, been placing test calls but can't seem to find what fields the answers are pegging to. Any help would be greatly appreciated.
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Agent real time status changing from Ta...
in Contact Center
11-25-2011
07:40 PM
11-25-2011
07:40 PM
Multiple agents.
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Agent real time status changing from Ta...
in Contact Center
11-25-2011
08:38 AM
11-25-2011
08:38 AM
Our agents are using XP.
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Created by
cindy.gentile
in Contact Center
in Contact Center
09-23-2011
12:59 PM
09-23-2011
12:59 PM
I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call. what step am I missing? Do I need to sync the databases?
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- Tags:
- aqm
- troubleshoot
- uccx8
- unified_contact_center_enterprise
- unified_contact_center_express
- workforce_optimization
Labels:
09-23-2011
12:51 PM
Oops, I didn't mean "dropped call". lol I have a UCCX r8.0 and had been told in the past by our support vendor that the only resolution to a call stuck in the queue or ghost call is to restart the server.
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09-23-2011
12:46 PM
thank you for posting this Tim. This sounds like it is worth a try, my agents call these 'dropped calls'
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Created by
cindy.gentile
in IP Telephony and Phones
in IP Telephony and Phones
08-31-2011
06:33 PM
08-31-2011
06:33 PM
I have UCCX 8.02. Our agents are configured to have auto answer and calls drop into their headset, the agent set does not ring. The agents hear a tone and are alerted of the call before the caller is connected. Is there anyway to turn up the volume on the tone the agent hears?
... View more
Labels:
Created by
cindy.gentile
in Contact Center
in Contact Center
08-31-2011
06:36 AM
08-31-2011
06:36 AM
I have UCCX r8.02. Our agents are configured to have auto answer and calls drop into their headset, the agent set does not ring. The agents hear a tone and are alerted of the call before the caller is connected. Is there anyway to turn up the volume on the tone the agent hears?
... View more
Labels:
03-02-2012
When I run that report, it shows calls to my application, the contact
disposition is either aborted ...
03-02-2012
Thank you so much for all your help, I have created the script and it
works great, however, been str...
Created by
cindy.gentile
in Contact Center
09-23-2011
09-23-2011
I have created a new Call Evaluation form in the Admin App and followed
the steps to activate it. I ...
09-23-2011
Oops, I didn't mean "dropped call". lolI have a UCCX r8.0 and had been
told in the past by our suppo...
09-23-2011
thank you for posting this Tim. This sounds like it is worth a try, my
agents call these 'dropped ca...
Created by
cindy.gentile
in IP Telephony and Phones
08-31-2011
08-31-2011
I have UCCX 8.02. Our agents are configured to have auto answer and
calls drop into their headset, t...
Created by
cindy.gentile
in Contact Center
08-31-2011
08-31-2011
I have UCCX r8.02. Our agents are configured to have auto answer and
calls drop into their headset, ...
Public Statistics
| Date Registered | 02-08-2011 11:42 AM |
| Date Last Visited | 08-18-2017 03:51 AM |
| Total Messages Posted | 13 |
