About kely

kely · 07-24-2019

I have a callback script that prompts the caller for a number and a brief message. Once it takes the message it plays a prompt that you callback has been scheduled. Then terminates the caller. The issue is the caller occasionally hangs up as soon as...

kely · 02-04-2019

I have a Jabber dial rules implemented. One rule is to automatically prefix the 91 for a 10 digit call in the US. Ex Dial: (234)-456-7890 prefix 91 Send out: 91234567890 I've recently added a country not on the North America dial plan that is hitti...

kely · 09-24-2018

I'm having this issue with several agents using IE on Finesse version 11.6. The workaround is to: Clear certificates and manually re-install them, or possibly push out via AD. Is this referring to removing the cert on the local PC or on the serve...

kely · 09-17-2018

I have had two instances of users unable to sign into Finesse after restarting their PC from a freeze. The user's are signed into Finesse and working fine, but for an unrelated reason their PC freezes. After restarting the PC they go to sign into F...

kely · 07-16-2018

I am adding more and more international sites to my cisco phone systems. I want to ensure I am meeting all applicable laws for the coutries, but I'm having a difficult time determining what laws are applicable or where to even find them. For exampl...

kely · 10-13-2020

Vinod1,I ended up rebuilding the social miner server.

kely · 03-01-2019

I'm having the same issue. Did you ever get a solution?

kely · 08-23-2018

** Internal Email **Thanks for the update.

kely · 08-17-2018

I'm also having this issue. Did anyone find the fix?

kely · 08-09-2018

This is exactly what I was trying to implement. A general pattern map to handle the bulk of my numbers and a specific pattern map that handled specific numbers even though they fell within the general map. Thanks for your reply.

Member Since	‎06-05-2017 05:57 AM
Date Last Visited	‎06-21-2021 05:11 AM
Posts	34

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User Activity

Continue script after a caller hangs up in a prompt.

Disable Jabber Application rules for some users?

CSCuw94961 - Finesse does not redirect to port 8443 properly - 1

Finesse user gets locked out after after PC freezes.

Where to find international phone regulations?

Re: The chat and Email windows not appear in Finesse Desktop when I put it in Ready status.

Re: The chat and Email windows not appear in Finesse Desktop when I put it in Ready status.

Re: Question about Jabber 11.9 sign-in

Re: Question about Jabber 11.9 sign-in

Re: Overlapping e164-pattern-map