Hello all,I have 6 users configured in CER for onsite alerts and each of them are configured with their internal DNs and personal business email address. I tried using a email distribution list in place of their business email and alert notifications...
Hello all,I've created a new script in UCCX which includes day of week and time of day step. I think that the logic is sound but looking for any guidance if it isn't? Also the Agent step has certain conditions based on the status of the agent (e.g., ...
Hello all,We've been experiencing random authentication failures after a scheduled weekly reboot script runs at 3 am EST on Sunday mornings. The Windows 10 clients are using the native supplicant are a combination of Lenovo small form factor desktops...
Good morning mobility community, I am trying to figure out the best way to prevent 11ac clients (Lenovo X1 carbon 6th gen running Windows 10 x64) from connecting to 802.11n on a specific SSID. I have enabled client band select on the SSID to make th...
Hello all,
Due to limited budget for PS I will be reviewing and taking on doing a wireless hardware refresh of our single 5508 WLC to an H/A 3504 WLC. There's no real guide for doing the migration between hardware models. So I have to questions abo...
Interesting, okay. I'd think that CER wouldn't be able to differentiate whether the email address is a DL versus a personal email alias.I'll open a ticket with TAC just to confirm.Thanks,Bruce
I wanted to post an update on this thread. On 12/16 the feed profile service started working again.See the results:Feed OUI 680 added.Feed OUI 105 updated.My 3.1 cluster has continued to receive OUI updates since then.
Full transparency here - I'm not a UCCX expert but I appreciate the clarification on how queuing works. If I'm only looking at when Agents are logged in, does that also take into account agent states? For example "not ready" or "talking/on a call"? I...
Thanks, David! The rest step "After Business Hours 6 pm - 7 am" acts as a catch all right? So to your point the hours check for "Weekends" is unnecessary. To your next question, ultimately when any support call comes in it should ring the next availa...
