About alexbessa

alexbessa · 09-16-2021

Hello Cisco I am unable to delete a CSPC Colletor certificate nor generate a new one, sometimes I am even unable to access the collector page - receving this error instead: "Temporary issue. Support team has been notified". I did have cleaned up...

alexbessa · 11-27-2019

Hello, I am trying to register a new CSPC through SmartPortal with a an active PSS contract and it's not working, is any further requirement?

alexbessa · 10-18-2019

Hello I am activating a SmartPortal with a customer, after sucessfully associating his CCO to the company and to an active contract I am trying to "register" SmartPortal through services.cisco.com but the option for registration does not appears, it ...

alexbessa · 09-12-2019

While trying to register on SNTC Portal with the contract already associated to customer profile after hours trying the bellow error is being presented This contract is not active and not associated with your Cisco account profile. Please identify a ...

No available roles to assign to users · 08-28-2019

Hello. A customer is trying to setup SNTC with a Delegated Administrator of his organization and is facing the following error"No available roles to assign to users" as attached on SS

alexbessa · 09-17-2019

i'll share here the solution provided by both of you. The contract appears as "signed" and not active, so the message displayed literally means that: There is no active contract, besides associated to customer account it should be active to activate ...

alexbessa · 09-16-2019

Try using seeded CDP discovery with switches that are neighbors of key switches that has the ip phones connected, worked for me

alexbessa · 09-13-2019

Hello, Just tried again (after like up to 32 hours) and the issue still persist Thank you for your time.

alexbessa · 09-12-2019

for community information the problem has been resolved on Cisco side after their support.

Member Since	‎10-10-2017 07:08 AM
Date Last Visited	‎10-06-2021 12:08 PM
Posts	9

User Statistics

User Activity

Unable to delete CSPC

CSPC Registration issue

SmartPortal CSPC does not appear

"This contract is not active and not associated with your Cisco account profile"

No available roles to assign to users

Re: "This contract is not active and not associated with your Cisco account profile"

Re: IP Phone Discovery Issue

Re: "This contract is not active and not associated with your Cisco account profile"

Re: No available roles to assign to users