I am having the same problem on CUCM 11.5 with Genesys integration. When attempting to dial, the CUCM sends the above error to Genesys. 

Hi Karthik,Is this different from K factor metrics or both are same?DestinationCumConcealRatioKFactor Short Name : DKCUMCR Title: DKCumCR Key Field: No Type: BINARY_32,4 Summary: REPLACECumulative Conceal Ratio represents the cumulative ratio of conc...