Hello All, I'm creating a post call survey that prompts callers for feedback and then writes to CUIC using CPVs.  Currently the agent manually transfers the caller to the post call survey.   I'm using the session data to capture agent info, original ...

Hello All, I have a UCCX environment that has two call control groups.   One that contains 40 CTI ports for inbound calling and one that contains 20 CTI ports for callbacks.   I'm trying to figure out how I can report on each of the call control grou...

I've seen other posts related to this, but I'm still a little confused about when to use the Terminate step in a UCCX script.   I had always thought that you should use the Terminate step to not only terminate any call legs, but to also free up any r...

Hello, I'm preparing to configure chat in UCCX for a customer.   I know in SocialMiner you can view chat transcripts after the chat has completed.   Is there any way to view a chat while it's in progress?   Similar to a silent monitor option for voic...

Hello All, I have a script in UCCX and am using enterprise variables to track what options callers press throughout the script so this can be reported on using CUIC.   I am writing my enterprise variables as part of the disconnect steps in the script...