dspillett
Level 1
Level 1
Member since ‎04-06-2004
‎08-18-2017

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  • 6 Posts
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I have a live implementation of ICM on version 4.6.2. I have a requirement from the call centre manager to produce historical (and live) statistics based on percentage of calls answered within defined time limits. For example, an SLA has been taken w...
I am trying to integrate a second unity server (3.1.3) into an existing Call manager 3.1.3 configuration. The first unify server is all configued and working fine. This unity server is in it's own domain with exchange installed locally. I now have a ...
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Member Since ‎04-06-2004 07:05 AM
Date Last Visited ‎08-18-2017 03:51 AM
Posts 6