About sguadamuz1

sguadamuz1 · 11-07-2018

Hi all. I would like to know if I could install Nuance into a BE6000H appliance. My question regards to, I see that BE6K appliance comes with this VMware licence: VMW-VS6-HYPPLS-K9 and in the Nuance installation guide i see that it needs at least f...

sguadamuz1 · 09-29-2018

Good morning. I have a question, I am making a CCX design but I have a question regarding to the inbound IVR ports. I am using a 100 agents OVA image with a 50 agents premium licences and 5 premiun licenses for supervisors. I looked at some datashe...

sguadamuz1 · 09-29-2018

Good afternoon Sean. Yes i understand that, so the maximum quantity of calls that i can manage are 100 (because i am using a 100 agents OVA) regardless the quantity of physical agents are logged in. Example: I have 70 calls using inbound IVR, that...

sguadamuz1 · 09-29-2018

Good afternoon Jonathan. Thanks a lot for your answer. Regarding on what you said, are these 50 agents logged in on an active ACD call? Because I understand that I will be able to manage 150 calls simultaneously? 50 calls managed by a physical ag...

Member Since	‎10-11-2017 04:26 PM
Date Last Visited	‎06-08-2020 03:58 PM
Posts	5

User Statistics

User Activity

Nuance on a BE6000

Inbound IVR

Re: Inbound IVR

Re: Inbound IVR