Is there anyway to get the total amount of time an agent spent with their phone on mute? I can't seem to get a definitive answer on this. I've looked in TCD but it's not there.
Is there anyway to get the total amount of time an agent spent with their phone on mute? I can't seem to get a definitive answer on this. I've looked in TCD but it's not there. Thanks
Thanks for the quick response. I checked CDR but didn't see anything relating to that metric. Were you saying its there or if it's going to be somewhere, that would be the place?Thanks
