jhatfield
Level 1
Level 1
Member since ‎06-14-2001
‎11-20-2023

User Statistics

  • 65 Posts
  • 0 Solutions
  • 15 Helpful votes Given
  • 0 Helpful votes Received

User Activity

I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context.  Is there a way or capability to also capture agent handled web chat transcripts in the context service as well?   TIA
I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context.  Is there a way or capability to also capture agent handled web chat transcripts in the context service as well?   Thanks in...
Got an odd situation, I'm hoping someone with some unix / linux experience can weigh in here. I have a topology with 2 Layer 3 3560s acting as my HSRP routers. Each 3560 has a HSRP instance running on a physical (non - SVI) interface. These interf...
I have a customer who at one time had a unity bridge integrated into an Octel. When they migrated off the Octel, they did not follow the uninstall procedure and just got rid of the bridge. I now have 2700+ users who still have a legacy mailbox id an...
I have never seen this before, so I'm hoping Jeff or someone can weigh in on it. I've got a customer who has Unity 4.05 integrated into both a 4.1 Callmanager cluster and A Nortel Option PBX network. The very strange thing is that Unity only shows ...
Community Statistics
Member Since ‎06-14-2001 09:57 AM
Date Last Visited ‎11-20-2023 07:05 AM
Posts 65
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