Hi all,We upgraded from UCCX 10.6 (Mixed mode - where we used Finesse and CAD in mixed mode) to UCCX 11.5.After the upgrade Remote Monitoring stopped working. rmon.aef script doesn’t exist any more in the system script depositary (SScript)We opened t...
When the call is answered by an agent, it suppose to play a prompt to the agent asking pressing any digit to listen the message the user left. The prompt is in pListenRecordedMessage variable. The key that the agent pressed is in strAnyDigit variable...
Thanks for the reply.
Same functionality is available in Finesse supervisor desktop.
I am looking for non contact center user to monitor calls.
Dialing DID number they could monitor CSQ or specific agent.
That is not available any more.
Regards!
THIS IS CISCO REPLY AFTER I ESCALATED TO SUPERVISOR OF TEAM HANDLING MY REQUEST:
From: xxxSent: Friday, August 25, 2017 3:06 PMTo: xxxSubject: RExxxx : Remote Monitoring not workingHello Tahir,I hope you are doing great.We totally understand your c...
This worked for me:
Visual Voicemail is supported on 8861 phone but not as a midlet.
In order to use it on this type of phone, you need to create additional service and subscribe it to the 8861 phone instead of Visual Voicemail service used on ...
When programming service follow these steps.
Let me know if helps.
Visual Voicemail is supported on 8861 phone but not as a midlet.
In order to use it on this type of phone, you need to create additional service and subscribe it to the 8861 pho...
Hi,
I have UCCX10.6 (Mixed Mode) in production and test system UCCX 11.5 - Currently testing with IE11.
I have similar issue.
I found Cisco Bug CSCvc11492 which recognizes the problem but doesn't provide coherent solution.
I opened ticket with TAC an...
