I am attempting to update a custom variable field (specifically, callVariable1) from an external CRM system.This works if I authenticate as the Agent's username/password, but fails if I attempt to use a service/Administrator account -- the failure sc...

I was working with a consultant the other day who brought up something the competition does, and I am now plagued with curiousity on whether or not I can do this on Unity. There's a $5 bet on the line with a collegue, so I'm hoping lindborg, kechamb...